I was at the helm of cross-functional documentation for a bespoke, multi-state time clock application, a project with a $150K budget. By facilitating joint application development sessions, I liaised effectively with various teams such as UX, design, engineering, and HR, fostering a collaborative environment.

Analyzing the root causes of errors was a critical part of my role, which involved close collaboration with senior HR leaders and subject matter experts (SMEs). This in-depth analysis enabled us to identify and rectify issues effectively.

Moreover, I spearheaded the development of a continuous quality control program in collaboration with our engineering team. This program proved invaluable during the Software Development Life Cycle (SDLC) as it allowed developers to verify their work against mathematical references and swiftly address any issues that emerged, ensuring the client's satisfaction.